ruelala Reviews and Complaints

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ruelala Reviews

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  • Rue La La has THE WORST customer service!!

    Rue La La promised an order that they received payment on by the 21 of December. They hire Fed Ex to ship but then Fed Ex subs the delivery to the USPS. Fed Ex supplies a tracking # only until the package hits USPS who does not provide a tracking #. The address Rue La La put on the shipping label was 1 and the city and state I live in. So the USPS returned the package but of course without a tracking # when they returned the pkg to "shipper" who I assume is Fed Ex. Rue La La has no idea where the pkg is 13, yes 13 days after it was returned. When I call the joke of a... More...
    bsupizzle's Picture   bsupizzle    0 Comments   Comments
  • Bad Experience

    Ordered $400 of Ricci Flatware and was shipped wrong items with incorrect items on packing list. Rue refued to send the right material and refused to credit my card unti 10 days after ther receive the wrong items back. No offer to correct and no offer to offset my bad experience. All the risk is on me that this Ricci can get the return correct. All I heard is sorry for your experience and there is nothing I can do! More...
    (Shopping, Chain Stores)
    sharris745's Picture   sharris745    0 Comments   Comments
  • LOVE Ruelala!!!!

    I have been shopping on ruelala for a few months now and I love this site! I find amazing deals on clothing items for myself and my husband (who is very picky) The items I receive are always in beautiful condition and the shipping is fast and reasonable (if you order more than 2 things in a month). My only suggestion is that you DO NOT use Google Wallet to pay for merchandise. I had a conflict with my shipping/billing address and they charged my card anyways!!! I called ruelala's customer service line and they did everything they could to confirm my order was cancelled and give me... More...
    jdonovan's Picture   jdonovan    1 Comments   Comments
  • Rue La La should be "Rue La Looooooong Shipping"

    I have literally made dozens of purchases with this website and never had an issue. Well there was that one time I didn't notice that that particular item said "no returns", but that was my fault. Anyway, flash forward to June 26. I ordered 2 items in 2 different boutiques at 2 different times. Only after I got the email confirmation did I see where one is estimated to deliver July 17 and the other July 22. I've never waited more than a week, 10 days max for a delivery. If an item, or an entire boutique, has an extended delay on shipping, this should be noted front... More...
    marylou431's Picture   marylou431    0 Comments   Comments
  • Pleased with service from Rue La La

    I just read some negative reviews of Rue La La on the internet and feel like they are talking about a different company than has been my experience. I did learn to pay attention to whether or not an item was returnable and also how to do it if I wanted credit back on my card and not store credit. I have received two items in the last week which came a week or less after they were ordered. A necklace that was not returnable arrived broken and I called and was sent a mailing label to return it for credt on my card..Obviously you have to pay attention to the rules if you want a happy outcome. More...
  • Rue La La is a nightmare!!!

    So I've ordered from Ruelala in the past and never had an issue until last month. I ordered a Kate Spade handbag and a dress and it took a lot longer than usual to come to me. I opened up the box and it was the wrong hand bag it was actually a little wristlet that cost much less that the one I ordered. So called there and told them to email to picture of the bag I ordered an sure enough they messed up my order. I asked if they could make it right but no they had no idea who my handbag went to. So I return the two items and finally see the refund on my bank statements but they... More...
    caps0875's Picture   caps0875    0 Comments   Comments
  • Exhale Boston Gift certificate

    granted I didn't try to use my gift certificate to Exhale Boston until 1 1/2 years after expiration date 6/30/10. I was for a manicure/pedicure with parafin. Exhale Spa-Boston (Back Bay) said I was entitled to nothing on the gift certificate because it was purchased thru and because it was 1 1/2 years old. I was out of luck. Massachusetts has a State Law that says gift certificates have a 7 year period even after expiration date. More...
    (Spa Services)
    4girlsfun4's Picture   4girlsfun4    0 Comments   Comments
  • Ruelala sent me used goods

    I bought a pair of Robert Clergerie "Zares" Suede Ankle Boot on Final Sale. They were clearly worn before the suede was scuffed and had dirt marks and spots on toe and heel and throughout. Also the rubber sole was all blackened and had wear marks as well as the inside sole tongue. The merchandise is supposed to be brand new. Not only is this fraudulent but against the health code. Shame on Rue la la! More...
    (Shopping, Chain Stores)
    drmrh1055's Picture   drmrh1055    0 Comments   Comments
  • item not sized correctly

    Folks, save yourself some hard-earned cash and plenty of aggravation. If the size is not as represented on their site, (has happened to me twice) you are stuck with the items, many of which are deemed "non-returnable" for the convenience of Rue La La. Prices are nowhere near as "discount" as they would like you to think. I saw an item for $99 on Rue La La and found the identical item at a discounter in my neighborhood for $69 on the SAME DAY! Just lost $$ today because item I ordered did not conform to size represented on the site, was much bigger, and they refuse to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Rue La La Ripoff

    Folks, save yourself some hard-earned cash and plenty of aggravation. If the size is not as represented on their site, (has happened to me twice) you are stuck with the items, many of which are deemed "non-returnable" for the convenience of Rue La La. Prices are nowhere near as "discount" as they would like you to think. I saw an item for $99 on Rue La La and found the identical item at a discounter in my neighborhood for $69 on the SAME DAY! Just lost $$ today because item I ordered did not conform to size represented on the site, was much bigger, and they refuse to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    deegee's Picture   deegee    0 Comments   Comments
  • Not Authorized to Sell

    I purchased an Ebel watch from RueLaLa for $1099.00. They advertised the watch as being backed by the manufacturer's warranty. The watch came with a warranty card from Ebel. The watch stopped working after 3 weeks, and I took it to an Ebel dealer who sent it to Ebel to be repaired along with my receipt and the warranty card. Ebel would not service the watch because they said that RueLaLa and the company that provided the watch to them (Alliance Time) was not authorized to sell the watch. I spoke with numerous supervisors (Kyle, Jane, and Brittany) who assured me that they were... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    buggy22's Picture   buggy22    1 Comments   Comments
  • Shopping fun

    I have ordered some 20+ items and returned a few that did not fit or were not exactly what I wanted. I choose to take the credit and it has worked out fine. I understand the $9.95 s/h can get expensive so I try to take advantage of the additional item free shipping but I do not always want more than one item. I have learned to buy quickly if I think I want the item and it will sell out and if I want something else that day then my shipping is free. So far I feel I have gotten great deals and it's fun to see what other people will buy. Customer service answered my questions quickly. My... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    ktlh2's Picture   ktlh2    0 Comments   Comments
  • Customer Service Complaint

    I like the products offered and the prices BUT the return policy is difficult at best and appears to be designed to dissuade the customer. I would not be surprised if it is purposely designed to frustrate the consumer and get them to just say " forget about it - I will just keep the item(s). When I received 2 items that I wished to return I was informed that I needed a RA # and that the request would be forwarded to Corporate (whoever or wherever corporate is) And that tis would take 3 days. 7 days later when I received no RA# I called again, Aisha said that she was sorry and would... More...
    bossylady's Picture   bossylady    1 Comments   Comments
  • dissapointing and agree with the other reviewer

    I placed an order for my girlfriend for her birthday. I waited 10 days and had my order cancelled, I knew this because I checked my order status every other day. I did not receive any notification that it was cancelled. I emailed customer service and they told me they had to cancel it because my credit card didn't let them authorize the charge... I'm a very careful guy, i do internet shopping a lot, i'm pretty sure i entered that credit card number and looked at it at least 5 times to make sure i got it right, especially since this is for my girlfriend. it's just obvious... More...
    (Shopping, Chain Stores)
    dethinker's Picture   dethinker    0 Comments   Comments
  • SCAM!!!!!!

    I opened an account with Ruelala almost two years ago. I had made three purchase with them and I returned all three times because they were such poor quality merchandise. Even though they look so original on the internet, they were so cheap in real. Also, I can't get my money back due to only store credit and I feel stuck them holding on to my $180.00 for over 6 months. On the other hand, whenever I find something that I think may be such a good deal for my money and I put the item in my cart, it always gets taken out of my cart and tells me "Sold Out". After so many times... More...
    (Legal Services)
    madtentsering's Picture   madtentsering    1 Comments   Comments
  • Unacceptable treatment

    Ruelala certainly does not appreciate their customers. Their " customer service " should be renamed " customer disservice. " All they are able to do, or are prepared to do is say that they are sorry, but they do NOTHING. I ordered a large item from them as a present for a friend's birthday party. As the time drew closer and I noticed that the my order history reflected that the order was still being prepared for shipment, I called them to alert them to the fact that if they did not expedite the order, I would not receive it on time. They informed me that they... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    unhappytoo's Picture   unhappytoo    0 Comments   Comments
  • The Watch

    I ordered a watch off of your website. I had set up the address and had printed off my own copy and knew I had done everything correctly. After waiting for the day of arrival to hit, the watch did not come. I called UPS to find out where it was and apparently the numbers of the address somehow got inverted. The package was being sent back to your warehouse. After calling RueLaLa I was told that I WOULD NOT be receiving the watch and now I would only be receiving a credit to my RueLaLa account. I asked to speak to a manager "Jamicka" who then told me I would receive the money... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Bad Policies

    Have been shopping on this site for about 5 months and I rarely get what I really want because once you get it your cart and check out immediately, you still end up losing it to someone else before you complete the checkout process. It is definitely a crazy way to shop and since Ruelala has it set up as a race to the finish, you end up buying stuff that you don't really want because you have no time to think about it. I have an issue with them right now because they shipped an order 1 day after I placed the order and never responded to my emails to cancel the orders. Because of the... More...
    (Online Shopping - Sponsored by AMAZON.COM)

    (Online Shopping - Sponsored by AMAZON.COM)

    This company has serious issues with their server or something. They do a great email campaign telling customers about these great sales coming up. We spend the time to be there when the door opens, then cannot get in. After trying for 20 minutes or more (wasted time & FRUSTRATION!!!) sometimes you can. Once inside you click on something and you just sit & spin for minutes. Nothing happens. Then if it finally opens, by the time you try to buy something, someone else has already grabbed it up and it's GONE. THIS WEBSITE IS A LESSON IN FUTILITY, FRUSTRATION AND ANGER. WOMEN DO... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    lisae9064's Picture   lisae9064    0 Comments   Comments
  • Ruelala great product, bad customer service has some of the best discounts on some of the best designers. Unfortunately, they've also discounted their shipping contracts so they have no flexibility in helping you. Their contract is set up so you only get one shot of receiving your package. It also seems that their website predicts shipment on the wrong days. So, I missed my package - and my one and only shot for getting it without taking a day off work to go to their service center. UPS (their shipper) told me I had to call my shipper to upgrade the shipping. So, I call and the woman on the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    unhappy928's Picture   unhappy928    1 Comments   Comments

ruelala Reviews By Product

ruelala Comments

kelabrook says: (5 years ago)
Ordered boots on January 23. received notice that the boots shipped on January 28 from Rue Lala. February 5, still no boots. UPS Tracking Number says that the package was passed off to the post office on 1/31. Took me 3 hours to get the new tracking number from the post office - another fine establishment with shoddy customer service. Finally the sttatus reads "misent". What does that mean. try to call the Cambidge, Ma PO where the package is supposed to be, but customer service line just rings and rings. Called Rue Lala again and suddenly they know all aboutthe PO not following tracking protocol? What? They tell me I will see the package on 2/12 to 2/15. I will never order through Rue Lala again.

ninagina says: (6 years ago)
It always takes a lot longer than estimated for me to receive items, and I have ordered about 7 separate times. Also, returning items takes a crazy amount of time. I recently returned something not using their label, lost my tracking number, and they never refunded me. And without my tracking number they could not help me. SUCH A BUMMER. I lost over $100! I blame them for losing it. The item was never returned to me, and the other package I mailed the same day arrived fine.

rueisbad says: (6 years ago)
I bought a dress from Rue La La and it has no label no tag. I believe it is used. Emailed it to the customer service, no reply so far. Very disappointed.

USShopper says: (9 years ago)
This shopping experience is the equivalent of waiting in line for a Black Thursday sale, only to discover that the store lets others waltz in after you, pick things out of your basket and buy them before you have the chance. Serious site issues and you get NO grace period in which to finalize your purchase. I won't waste my time again. This site is terrible.

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